Life insurance industry’s most comprehensive WhatsApp service is here! 5h144f

Life insurance industry’s most comprehensive WhatsApp service is here!

Bajaj Allianz Life, one of India’s leading private life insurer has introduced the most comprehensive WhatsApp Service in the life insurance industry.

Customers can simply message, “Hi” from their Whatsapp number to 8806727272 and avail more than 20 services on their policy / policies. What’s more is that customers can get almost all resolutions on their policy 24*7 on WhatsApp through the Company’s AI enabled chatbot BOING, and LIVE CHAT assistance from a service representative.

Speaking about the newly launched customer service initiative, Mr. Kayzad Hiramanek, Chief – Operations & Customer Experience, Bajaj Allianz Life said, “With WhatsApp’s popularity and simplicity of use, we wanted to be on the platform for our customers’ benefit. However, we wanted to ensure they get much more and find true value when engaging with us. With the comprehensive list of services available, customers can resolve their issues from anywhere, and needn’t visit our branches or call us, as we top up this service via an engagement with our Chat Bot or customer care executive.”

The encryption on the messaging platform will ensure information received and shared with the customer remains confidential.

Comprehensive services available for Bajaj Allianz Life customers on WhatsApp

1. View Policy Information

2. Make Payments

3. Track Fund Value

4. Payment Receipt

5. Policy Bond

6. Get Paid Certificate

7. for Auto-payments

8. Update Number

9. Update e-mail Address

10. Update PAN Details

11. Locate our Branches

12. View Bonus Statement

13. View Statement

14. Get Claim Status

15. Get Service Request Status

16. Calculator

17. Place Call-back Request for Policy Servicing

18. Place Call-back Request for Purchasing New Policy

19. Bajaj Allianz Life

20. for fund value on SMS