Chandigarh, 09 June 2025: Air India has rolled out an integrated self-check-in and baggage-drop service for its engers flying from India to all destinations operated by the airline in Europe, the UK and Canada. Air India was the first airline to have introduced this service from India to international destinations in the US and Australia, besides airports in the domestic network. 606n58

Air India is now extending the facility to a total of 19 airports – London (Heathrow and Gatwick), Birmingham, Paris, Vienna, Amsterdam, Copenhagen, Frankfurt, Milan, Zurich, Toronto, Vancouver and to all five destinations in US (New York, Newark, Chicago, Washington and San Francisco) and two in Australia (Sydney and Melbourne) – from airports in India. The initiative reaffirms Air India’s commitment to leveraging technology to elevate customer experience and deliver world-class service across every touchpoint.

The integrated self-check-in and baggage-drop service offers smooth and faster check-in process at the airport, significantly enhancing enger experience. With this facility, Air India engers can enjoy a seamless digital process to print boarding es and baggage tags and drop bags on their own, eliminating the need to queue up for check in at counters.

The kiosks allow travellers to customise their trips by selecting and even paying for their preferred seats or update their frequent flyer number and details. This initiative cuts down on the time spent queueing up at the counters and helps engers breeze through the airport to reach their boarding gates in time.

Over the last one year, Air India has introduced several customer initiatives including the Lobby that offers exclusive check-in for first, business, and economy engers, the dedicated Family Assistance counters at Delhi airport offering to engers travelling with family, city-side check-in counters at Delhi and Hyderabad helping engers skip queues at airport counters and Self Check-in and Baggage-drop service. These initiatives are further elevating Air India’s customer experience to global standards that are now reflecting in our NPS (customer satisfaction) scores.